Providing Service Excellence to Internal Customers

Here are the discussion topics that you will find in this title :

• Introduction
• Welcome (0:28)
• Opening Poll (0:30)
• Agenda Review (0:16)
• Personal Action Plan (0:30)
• Defining Internal Customers
• Why Define the Internal Customer (0:25)
• Internal Customers Are... (0:27)
• External Customers Are... (0:12)
• Benefits of Internal Customer Satisfaction
• Why are they important? (0:05)
• The Benefits (0:20)
• The Benefits (0:14)
• Who are you serving? (0:22)
• Quiz (0:18)
• Quiz (0:21)
• Trickle-Down Affect (0:23)
• Tips for Improvement
• 11 Simple Ways (0:13)
• Tips #1-4 (0:46)
• Tips #5-7 (0:34)
• Tip #8 (0:22)
• Tips #9-10 (0:26)
• Tip #11 (0:30)
• Quiz (0:13)
• Quiz (0:26)
• Quiz (0:12)
• The Power of One (0:34)
• Applying the Learning
• Next Steps (0:11)
• Applying What You Have Learned (0:20)
• Bottom-line (0:19)
• Closing
• Recap (0:27)
• Other Resources (0:34)
• Poll (0:18)

• SE Internal Customers (June 2008) (372 KB)