Learning Operations on a Shrinking Budget - Expertus

Here are the discussion topics that you will find in this title :

• The shaky economy
• The shaky economy (0:09)
• Learning Operations on a Shrinking Budget
• Learning Operations on a Shrinking Budget (0:34)
• Presenters (0:34)
• About Expertus (0:28)
• Agenda (0:39)
• State of the Industry
• State of the Industry (0:02)
• 2008 Losses (0:35)
• Increase in Outsourcing (0:43)
• Increases in outsourcing 2 (0:24)
• High Cost of Administration (1:21)
• 8 SmartSourcing Candidates
• Top 8 SmartSourcing Candidates (0:27)
• 1. Training Administration (1:0)
• 2. Help Desk (0:36)
• 3. Facilities & Resources (0:29)
• 4. Registration Management (0:31)
• 5. Vendor Management (0:37)
• 6. Catalog Management (0:42)
• 7. Materials Fulfillment (0:35)
• 8. Marketing (1:17)
• Guide to SmartSourcing
• Guide to SmartSourcing (0:08)
• 3 Types of Outsourcers (0:18)
• #1 - Body Shops (0:38)
• #2 – BPOs (0:46)
• #3 – BPO's with learning expertise (1:13)
• Impact 1 (0:34)
• Impact 2 (0:45)
• 7 Traits of SmartSourcers
• 7 Traits of SmartSourcers (0:20)
• Partner Checklist (0:33)
• 1. Avoid body shops (1:6)
• 2. Get Process "Smarts" (0:54)
• Class Scheduling Process (0:41)
• 3. Seek pricing innovation (0:52)
• 4. Onsite, offsite & overseas (1:40)
• 5. Overseas staff (0:45)
• 6. One-stop shop (1:20)
• 7. Ready when you are? (1:9)
• What to do next…
• What to do next… (0:10)
• Training Efficiency Assessment (0:44)
• For more information…
• For more information… (0:42)

• White Paper: Learning Operations on a Shrinking Bu (674 KB)